RETURNS & PRODUCT SUPPORT
Something not right?
Faulty kit needs sorting. Get in touch with your order reference and tell us what has gone wrong.
Start with a message.
Include the item name, when it arrived and a clear description of the fault. Keep the item, packaging and proof of purchase while we confirm the next step. Please contact us before returning anything so we can give you the right instructions.
If an item may be unsafe, stop using it until the fault has been assessed. Do not attempt a repair that could affect its safety or warranty.
Faults, warranties and fit.
Our returns policy covers faulty goods. Report a fault promptly; after 15 days, warranty claims are handled through the manufacturer. We can help identify the right manufacturer contact.
Non-faulty items, change-of-mind purchases and ordinary wear and tear are not covered by this policy. Check the product, size and options before ordering, and ask us if anything is unclear. This policy does not limit any rights that apply by law.