COMMON QUESTIONS
A few useful answers.
Useful answers to the questions we hear most.
Where do you deliver?
Within Bermuda only, with free local delivery. We do not deliver internationally. Available stock normally takes 1–3 business days. Pre-orders and special orders have separate lead times.
How do I choose the right size?
Check the guide for the exact manufacturer and model. Choose every option shown on the product page, including waist and length where applicable. If you are between sizes, ask us before ordering.
How do I order and pay?
Choose your product options, add the items to your bag and continue to checkout. Prices are in Bermuda dollars (BMD), with free local delivery in Bermuda only. Payments are processed through Tilopay at Wix checkout. Review your items, contact details, delivery address and total before paying.
Can you source something outside the range?
Yes—send a special-order enquiry with the brand, model, quantity and any deadline. We will check availability, price and delivery before you commit.
Are some products restricted?
Handcuff keys and items displaying POLICE need a valid Police warrant card. You can order online; we will contact you to confirm eligibility before delivery. Do not send identity documents through the general enquiry form.
Do you supply teams?
Send your kit list with quantities, sizes and the date you need it. We will discuss availability and a quotation for your requirements.
What if an item is faulty?
Contact us promptly with the order reference and a description of the problem. Keep the item and packaging while we confirm the next step. Read the returns page for the policy.
